Résumé

Work experience

UX Design Lead

Bio-Rad Laboratories

Irvine, CA | Sep 2018-present

See Bio-Rad projects

  • Developed job description, review candidates, interview, hire, onboard and mentor junior UX designer
  • Evangelized for UX in cross-department sessions
  • Crafted plan for interdisciplinary approach to design system, built out sections as an Angular SPA
  • Lead immersion sessions to guide developers through requirements
  • Created and facilitated cross-disciplinary workshops to address UX improvements
  • Conducted user testing, customer requirements gathering, research
  • Conducted international user testing in China, including localization of prototype and script into Mandarin
  • Designed and iterated on UIs for flagship clinical diagnostics SaaS application
  • Redesigned UIs based on research and internal evaluations to accommodate needs of enterprise users
  • Provided detailed guidance and support for developers

Contract UX Designer

Cyndx Networks

Santa Monica, CA | Jun 2018 – Sep 2018

See Cyndx case study

For this three-month UI project:

  • Redesigned application used by investment bankers to identify target companies
  • Combined two related products into a single interface, add new features

Lead UX Designer

FastPay

West Hollywood, CA | May 2015 – Jan 2018

See FastPay projects

  • Provided foundational guidance to early-stage product requirements
  • Developed design system as an Angular SPA
  • Lead user research sessions with various user groups
  • Analyzed user sessions with FullStory and server data to guide UX design
  • Worked with marketing to ensure UI consistent with brand
  • Developed UX personas
  • Lead effort to develop unified style guide after acquisition of another company
  • Hand-coded interactive HTML5 prototypes
  • Worked closely with developers in ensuring highest quality UI
  • Wrote product stories with annotated UX artifacts such as wireframes and process flows
  • Designed and iterated on screens to guide development of product features

UX Designer

Zynx Health, a division of Hearst Health

Los Angeles | May 2013 – May 2015

See Zynx projects

  • Managed team of two UX designers
  • Created role of UX evangelist in organization, creating interdisciplinary advisory group to advance organizational UX maturity model
  • Lead design thinking workshops and collaborative design sessions with product stakeholders
  • Managed UX and visual design of three product lines across five platforms
  • Revised iOS app for clinical use at point of care and created entirely new Android version using Google Material Design guidelines
  • Developed wireframes, comps, style guides, prototypes (Invision and hand-coded HTML5)
  • Provided HTML5 and CSS guidance to developers
  • Conducted and lead user testing and beta feedback programs
  • Provided guidance to offshore development teams in India and China through regular meetings and presentations

Product Engineer

Zynx Health, a division of Hearst Health

Los Angeles | Apr 2011 – May 2013

See Zynx projects

  • Lead team of eight software engineers and two business analysts in Agile Scrum process
  • Track team progress, eliminated roadblocks, solved problems
  • Deliver on-time and low-defect new products and product enhancements to leading healthcare content management system
  • Manage project including liaison with product managers and stakeholders
  • Conduct in-person and remote user testing
  • Created and iterated on UI designs
  • Proposed, budgeted, and managed competitive intelligence project to evaluate products and services of major competitors
  • Developed wireframes, process flows, and other UX artifacts
  • Gathered requirements, wrote stories, aligned acceptance criteria to TDD

Product Manager

Frequency Networks

Los Angeles | Nov 2009 – Apr 2011

  • Liaison between CEO, content and engineering teams to deliver iterative improvements and new features to the site of this new social video-sharing startup
  • Managed Agile Scrum process
  • Managed outside design consultant
  • Developed site maps, wireframes and other UX documentation
  • Developed UX process flows and triage engineering and QA issues related to use cases
  • Developed use cases and stories for Agile product development process
  • Created design comps

Front End Engineer

GetBack Media

Los Angeles | Nov 2008 – Nov 2009

  • Responsible for all user interfaces for this pop-culture startup
  • Developed site maps, wireframes and other UX documentation
  • Participated in Agile scrum process
  • Occasional UI design comps

Technical Product Manager / UX Designer/Front End Engineer

Independent Consultant

Los Angeles | Jan 1998 – Nov 2008

  • Conceptualized, designed, and developed small, medium and large Web sites and intranets up to several thousand pages per project
  • Developed UX documentation including site maps, wireframes and process flows
  • Developed UI for online tasks and transactions
  • Negotiated agreements and managed all aspects of development through deployment
  • Managed project budgets of up to $150,000
  • Established specifications, selected and directed subcontractors

Technical skills

User experience

Management, user testing, information architecture, heuristic evaluation, design thinking, workshop facilitation, presentations, UX evangelization, prototyping, wireframes, process flows, comps/mockups, analytics to drive UX decisions

UI design

iOS and Android apps, HTML5 prototypes, in-browser design, responsive design, pixel-perfect visual design, HTML5 web apps

Education

University of Southern California

Awards

  • 2011 Webby Awards, Official Honoree
  • 2006 Webby Awards, Official Honoree
  • CSS Zen Garden, Selected Design
  • Designs featured in various published books

Image: Unsplash, Joseph Ngabo